Customer Support
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Return Policy
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Any order purchased from www.rvlocksmith.com* can be returned or exchanged within 30 days from the date of purchase. If not completely satisfied, simply return the product for a prompt refund. You are responsible for return shipping charges and reshipping charges for exchanges.
Whether you are returning for a refund or exchange, please do the following before shipping:
1. Place a copy of your order receipt in the shipping box with the item(s) you are returning.
2. Make sure to include your order number, email, first and last name.
3. Indicate the reason for the return.
4. State if you would like a refund or exchange.
*Products purchased from any other retailer or website (Amazon, eBay, etc.) must be returned to the original seller.
**Shipping fees are non-refundable.
​​Cancellation Policy
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To request that an order be cancelled, please send us a message through the chat at the bottom right, email us at customerservice@rvwholesaledirect.net, or submit a message through the contact form below. Please include your reason for cancellation.
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We may be unable to cancel orders that already have a tracking number associated with them, we will try to but they may have already left our warehouse.
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Orders that must be cancelled at the fault of the customer will incur a 4% cancellation fee (e.g. If you placed an order for the wrong item we will apply the 4% fee to your refund). Orders that must be cancelled due to our error will incur no fee.
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After a refund is issued, it will take 2-5 business days to appear in your account.
Customer Support Hours of Operation
Monday - Friday 9:00 am - 5:00 pm Eastern
Call us at 678-426-8958. Due to high call volume, we suggest emailing for a faster response.
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Customer Pick Up Hours of Operation
Monday - Friday 10:00 am - 3:00 pm Eastern
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Locksmith Services Hours of Operations
Monday - Friday 9:00 am - 5:00 pm Eastern
Extended Hours Emergency Standby 5:00 pm - 9:00 pm Eastern
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You can email us at support@rvlocksmith.com or submit the form below for the quickest response.
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Our customer service and warehouse operations are closed on all major holidays. Emergency locksmith services are available on major holidays.